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shipping & returns

return policy

IN STORE

Due to the time spent curating our collections, we do not accept returns. If you take an item home for yourself or for someone else and it doesn’t work out you please reach out to us (within 14 days of purchase) and we will do our best to work with you. The item(s) must be in the same condition as purchased. We would not give cash refunds, potentially in-store credit.

ONLINE

Due to the time we spend curating and photographing our online collections we do not accept returns. All measurements are included in each listing and any marks or imperfections are noted in the description of each piece. Please keep in mind these are secondhand vintage items and aren't new. 

shipping

We do our best to package and ship your items within 2-3 business days from the time your purchase.

All items are shipped via Canada Post. 

Please allow 3-5 business days for delivery within Ontario after the items is shipped.

If you are shipping the item outside of Ontario it can take 1-2 weeks within Canada and 2+ weeks for international orders. 

Shipping Issues

What happens if an item is damaged or lost during shipping? Although shipping damages are rare we will do our best to help get to the bottom of any issue and try to rectify them. If you received your order damaged, please contact us and we will work with the shipment carrier to file a claim. We take time and care to package all items and make sure they are sent out from us in appropriate form to make it to you via mail. Please save all packaging materials and damaged goods before filing a claim. Additionally, if you make an error with the shipping address while ordering let us know right away, however, we will not be liable for any packages that go missing if we are not notified in time to change the shipping route. If the package is returned to us because the wrong address was given and the item is undeliverable we will have to charge a second time for shipping.

still need help?

Feel free to contact directly with any other questions you may have!