Here are some frequently asked questions we wanted to answer for you.
As always, please feel free to reach out to us if you have more questions via our contact page.
Frequently Asked Questions
Below are some commonly asked questions and our answers to them.
If you take an item home for yourself or for someone else and it doesn’t work out you are more than welcome to bring the item back to receive a store credit. Please note; you have 14 days to bring your item(s) back and must have a copy of your receipt.
The item(s) must be in the same condition as purchased.
We do not accept refunds, only in-store credit.
Anything that is 20+ years old is considered to be a vintage piece. Don’t worry, a lot of us feel old when we hear this!
Bring your item(s) to the shop in a reusable bag during store hours. Please make sure to attach a piece of paper with your name, phone number and email address. Give us 24 hours to look through your items and calculate an amount we can offer you for each item. We do not barter with individuals and we do not do consignment-we prefer to buy your items out right. Your payment will be sent to you within 24 hours of agreeing on the price via E-transfer. Any pieces we do not choose to purchase can be donate by us on your behalf or you can pick them back up from the store. We do ask that you pick everything up within 48 hours as the Sell to Us Program is incredibly popular and we cannot hold onto items in storage.
*Please note that we take pieces on a needs basis and sometimes we will not be able to take any of your items. We do NOT accept fast fashion such as; Shein, H&M, Zara etc*
If you have question about an item you're looking to sell us please feel free to contact us via email with a few images and we can let you know if we're interested or you can drop into the store anytime with your items as mentioned.
Our email is: firstname.lastname@example.org
Besides our Sell to Us Program, we spend endless hours sifting through mountains (literal tons) of clothes to curate our inventory. We find pieces we believe deserve to be given another chance rather than end up in the landfill. We also travel internationally to find special pieces from time-to-time.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Due to the time we spend curating and photographing our online collections we do not accept returns. All measurements are included in each listing and any marks or imperfections are noted in the description of each piece. Please keep in mind these are secondhand vintage items and aren't new.
We do our best to package and ship your items within 2-3 business days from the time your purchase. All items are shipped via Canada Post or UPS/Fedex if orders are being delivered outside Canada.
Please allow 3-5 business days for delivery within Ontario after the items is shipped. If you are shipping the item outside of Ontario it can take 1-2 weeks within Canada and 2+ weeks for international orders.
Although shipping damages are rare we will do our best to help get to the bottom of any issue and try to rectify them.
Daughters of Indie is not liable for any products damaged by the shipping carrier or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We take time and care to package all items and make sure they are sent out from us in appropriate form to make it to you via mail.
Please save all packaging materials and damaged goods before filing a claim.
Additionally, if you make an error with the shipping address while ordering let us know right away, however, we will not be liable for any packages that go missing if we are not notified in time to change the shipping route.
If the package is returned to us because the wrong address was given and the item is undeliverable you will be charged a second time for shipping.