Although shipping damages are rare we will do our best to help get to the bottom of any issue and try to rectify them.
Daughters of Indie is not liable for any products damaged by the shipping carrier or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We take time and care to package all items and make sure they are sent out from us in appropriate form to make it to you via mail.
Please save all packaging materials and damaged goods before filing a claim.
Additionally, if you make an error with the shipping address while ordering let us know right away, however, we will not be liable for any packages that go missing if we are not notified in time to change the shipping route.
If the package is returned to us because the wrong address was given and the item is undeliverable you will be charged a second time for shipping.